BPO Team Leader (Logistics) - Lead High-Performing Teams in Bali

Join Welsend Global Services as a BPO Team Leader (Logistics) and take the helm of a dynamic customer service team in the heart of Bali. This is your opportunity to drive operational excellence, mentor talent, and deliver world-class logistics support to global clients. With Welsend Global Services, you'll be part of a company that values innovation, teamwork, and continuous growth. Based in Bali, you'll work in a vibrant, international environment where your leadership will make a real difference.

As a BPO Team Leader (Logistics), you'll lead a team of 8-10 customer service agents, ensuring they deliver top-notch service to clients in the logistics industry. You'll manage daily operations, set performance targets, and implement best practices using tools like Zoho CRM and Microsoft Teams. This role is perfect for someone who thrives in a fast-paced environment and is ready to take on new challenges.

In this role, you'll have the chance to grow both personally and professionally. Welsend Global Services offers competitive benefits, a supportive work culture, and opportunities for career advancement. Join us and be part of a team that's shaping the future of logistics customer service.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of 8-10 customer service agents, ensuring high performance and customer satisfaction.
• Manage daily operations, including scheduling, performance reviews, and training sessions.
• Implement and monitor key performance indicators (KPIs) using tools like Zoho CRM and Microsoft Teams.
• Collaborate with cross-functional teams to ensure seamless logistics operations.
• Develop and execute strategies to improve team productivity and efficiency.
• Provide regular feedback and coaching to team members to foster professional growth.
• Ensure compliance with company policies and industry regulations.
• Represent the company at client meetings and events to build strong relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 5 years of experience in a leadership role within the logistics or customer service industry.
• Proven track record of successfully leading and managing teams.
• Strong understanding of logistics operations and customer service best practices.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with customer relationship management (CRM) tools such as Zoho CRM.
• Ability to work in a fast-paced, dynamic environment and meet tight deadlines.

🛠️ Keahlian

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