Customer Service Representative (Full-Time) - Badung, Bali

Join Baliglobal Group as a Customer Service Representative in the vibrant heart of Badung, Bali! We are seeking a dynamic and customer-focused professional to deliver exceptional service and support to our clients. In this role, you will be the voice of our company, handling inquiries, resolving issues, and ensuring our customers have a seamless experience. This is your chance to make a tangible impact on customer satisfaction and contribute to the growth of our esteemed organization.

As a Customer Service Representative at Baliglobal Group, you will be part of a team that values innovation, collaboration, and a customer-centric approach. You will use tools like Zendesk and Freshdesk to manage customer interactions efficiently, and our CRM system will help you keep track of customer data and preferences. This role offers a unique opportunity to work in a dynamic environment, with the chance to develop your skills and advance your career.

If you are passionate about customer service, thrive in a fast-paced environment, and are eager to make a difference, we invite you to apply. Join us in Badung, Bali, and be a part of a team that is dedicated to excellence and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues and escalate complex problems to the appropriate team members.
• Use CRM and ticketing tools like Zendesk and Freshdesk to manage customer interactions and track resolution status.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.
• Provide exceptional customer service by being polite, professional, and empathetic.
• Collaborate with other departments to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to company policies and procedures, and maintain confidentiality of customer information.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM and ticketing tools like Zendesk and Freshdesk is a plus.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Valid ID and clean criminal record.

🛠️ Keahlian

Lowongan Terkait